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For emergency dial

Table of Contents

  1. How do I contact the West Liberty Police Department ?
  2. Where is the West Liberty Police Department located ?
  3. Why should I get a special watch while I'm on vacation?
  4. How do I pay for a speeding ticket?
  5. What do I do when I'm stopped by the police?
  6. Can you unlock my vehicle for me?
  7. Can I get an accident report even though I didn't report it at the time of occurrence?
  8. If I am involved in an accident with no injuries and minimum damage, must I stop exactly where I am at, even if I'm blocking traffic?
  9. What do I do when an emergency vehicle, lights flashing and siren blowing, approaches?
  10. The courthouse is closed.  Where can I get an emergency protective order?
  11. How do I get a carry concealed deadly weapon permit?
  12. What types of incidents should be reported to 911?
  13. What types of things should not be reported to 911?
  14. What if I'm not sure whether my situation is an emergency or not?
  15. Why does the 911 telecommunicator ask so many questions?  If i call with an emergency, time is crucial.  Isn't the 911 telecommunicator wasting time by asking for so much information?
  16. How long do most 911 calls last?
  17. What if something happens to me and I can't speak?  How can 911 help me?
  18. I have a hearing impairment and cannot communicate over a regular telephone line.  What should I do if I need help in an emergency?
  19. Can I call 911 from my cellular or PCS phone?
  20. Why am I charged a 911 subscriber fee on my telephone bill?
  21. How do I become a 911 telecommunicator?
  22. What kind of training do 911 telecommunicators receive?

 

How do I  contact the West Liberty Police Department?

You can contact the WLPD by calling 743-4385.  If you have an emergency, do not hesitate to dial 911.  You can also email us at contactus@westlibertypd.com using Microsoft Outlook (if you prefer to use another email program copy/paste the email into your desired program).  We are open 24 hours a day, 7 days a week, and can be reached by visiting the WLPD at 561 Main St, West Liberty, KY 41472.

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Where is the West Liberty Police Department located?

The West Liberty PD is located at 561 Main St. in West Liberty, KY, on Highway 460 East.

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Why should I get a special watch while I'm on vacation?

Residences are extremely vulnerable when there is no one occupying them.  With having a special watch created for your residence you will have every WLPD officer checking your residence during your shift.  That is no less than three times in a 24 hour period your residence is observed for any suspicious persons/vehicles and criminal activity.

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How do I pay for a speeding ticket?

If you're unfortunate in receiving a speeding ticket, you may have also received a pay by mail letter with an instruction sheet on the fines and how to pay.  You can also pay for your speeding ticket through the County Clerks Office or Circuit Court Clerk in the county where you received the ticket.

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What do I do when I'm stopped by the police?

Take the following steps to make a traffic stop less stressful for both you and the police officer.  Pull the vehicle off the road.  Remain calm.  Remain in the vehicle unless ordered out.  Turn off your engine, headlights, radio and cellular phone.  Turn on your flasher lights.  Keep both hands on the steering wheel (10 and 2 position).  Roll down the driver's side window.  Comply with the officer's requests.  Tell the officer what you want to do before doing anything.  Tell the officer where your license and registration are before retrieving them.

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Can you unlock my vehicle for me?

We do not unlock locked vehicles, but we do provide numbers to locksmiths who provide that service.  It is improper for us to provide a free service, competing with those in the community that may be charging a fee for the same service.  Lockouts also present liability issues.

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Can I get an accident report even though I didn't report it at the time of occurrence?

No.  Critical information cannot be determined by an investigator.  Therefore, we must refer you to a civilian accident form.

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If I am involved in an accident with no injuries and minimum damage, must I stop exactly where I am at, even if I'm blocking traffic?

No.  In fact, when there is minimum damage and no injuries, it is safer if the involved parties pull off the roadway as soon as possible.  This reduces the risk of further injury and/or accidents at that scene.

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What do I do when an emergency vehicle, lights flashing and siren blowing, approaches?

Slow and yield to the right as soon as practical.

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The courthouse is closed.  Where can I get an emergency protective order?

Go to the West Liberty Police Department.  The WLPD is the entry point for all domestic violence petitions (Emergency Protective Orders/Domestic Violence Orders) in Morgan County.  The WLPD Officers are trained and authorized to assist victims in the emergency protective order application process.  We are also prepared to assist victims with other needs they may have with emergency housing, transportation, medical needs, etc.

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How do I get a carry concealed deadly weapon permit?

You can click here to learn how to obtain a carry concealed deadly weapon permit.

What types of incidents should be reported to 911?

Any incident that threatens health, life, or property should be reported to 911.  Crimes that are in progress, threatened or have already occurred as well as fires or medical problems requiring emergency medical assistance are some examples.

What types of incidents should not be reported to 911?

We encourage citizens to find alternative solutions to problems such as a cat in the tree, keys locked in a car, or power outages.  The 911 center dispatches public safety personnel to emergency situations.  In most cases, those personnel can not assist with the problems mentioned above.

What if I'm not sure whether my situation is an emergency nor not?

We realize that most citizens do not have public safety training.  Any time you think you need emergency assistance, or if you're not sure, call 911.  We are trained to determine the severity of situations and send appropriate help.

Why does the 911 telecommunicator ask so many questions?  If I call with an emergency, time is crucial.  Isn't the 911 telecommunicator wasting time by asking for so much information?

911 telecommunicators are trained to ask specific questions to determine the most appropriate response by the Department of Criminal Justice Training.  Normally your call is taken by a telecommunicator who enters the information you give them in a computer system.  From there, the telecommunicator dispatches help to you.  However, you may be put on hold for a short time.  This is because the telecommunicator has gathered the critical information needed and is dispatching the appropriate public safety personnel.

How long do most 911 calls last?

Most non-medical 911 calls last anywhere from less than a minute to two minutes.  Medical 911 calls can last until help arrives, where the time would equal the drive time it takes emergency personnel to get to you.

What if something happens to me and I can't speak?  How can 911 help me?

Ideally, when you dial 911 from a traditional telephone, one that is wired into a house or building, the location from which you are calling is displayed on a computer screen in front of the 911 telecommunicator.  If you can not speak, either because of a communications impairment, illness, or crime in progress, a police officer is sent to the location to check for any trouble.

If you are ill or are being kept from talking by an intruder, leave the telephone off the hook.  Any noise that we can hear will help us determine if  the most appropriate response.  Often, in cases of domestic violence, the victim leaves the telephone off the hook and the telecommunication was able to determine the nature of the situation more quickly and send the most appropriate law enforcement response.

I have a hearing impairment and cannot communicate over a regular telephone line.  What should I do if I need help in an emergency?

Ever 911 telecommunicator at the West Liberty E-911 Center has been trained on the proper use of a TDD/TTY.  There is never any need to dial a separate number for TDD/TTY calls or to place these calls through a relay service.  If you need help, just dial 911.  Your call will be placed on the TDD/TTY and handled just like a call from someone without a communications impairment.

Can I call 911 from my cellular or PCS phone?

Yes, although wireless calls present special problems for 911 centers and callers.  Calls from wireless (cellular and PCS) calls are sent to the 911 center closest to the cell site that your call is routed through.  For example, you may be in Morgan County, place a 911 call on your cell phone and get Rowan County instead because the cell tower handling your call is actually in the Rowan County area.  Be aware of this possibility when placing cellular 911 calls.  Your call may take a few extra minutes because of the misroute.

Another thing to remember about wireless 911 calls is that your location is not automatically displayed like it is on traditional phones.  Cellular technology does not yet allow for your location to be pinpointed by the 911 system.  If you are not familiar with your exact location, it is crucial that you give as much information about your surroundings as possible.

The rule of thumb is that if you have access to a traditional telephone in an emergency, use it.  Although wireless telephone providers, the FCC, and 9-1-1 organizations are working together we are still a few years away from making cellular 911 as effective as traditional 911 service.  

We also STRONGLY suggest that you disable the emergency 9 function on your cell phone to avoid misdialing 911.  Several 911 calls are placed each year where someone accidentally enable the emergency 9 function on their cell phone.  If you are not sure how to disable the emergency 9 function on your cell phone contact your cell service provider.

Why am I charged a 911 subscriber fee on my telephone bill?

911 subscriber fees support the entire operation of your 911 system, from salaries to training and equipment.  Without the 911 subscriber fee, we could not continue to provide adequate 911 service.

How do I become a 911 telecommunicator?

You must be prepared for this exciting, challenging, and stress-filled career.  The minimum requirements are the ability to pass a criminal background check, drug screening and polygraph.  You must have a high school diploma or its equivalent, an ability to type on a computer keyboard,  and the ability to work any shift, weekends and holidays.  You must also be at least eighteen years of age.

What kind of training do 911 telecommunicators receive?

911 telecommunicators must receive a state mandated minimum of 168 hours of training to become certified telecommunications officers.  However, at West Liberty E-911 Center, our operators receive well beyond the mandated minimum.  On average, our new employees receive an average of 160 hours of classroom training and 200 hours of on-the-job training before they ever attend the certification class.

Employees receive training in call receiving; CPR and first aid; computer aided dispatching; crime information computers; using maps; and general law enforcement information.  Employees are given the opportunity to practice their skills during simulated incident training before being assigned to the dispatch center.  During the on-the-job training phase, telecommunicator trainees learn hands-on application of skills and knowledge gained in the classroom under the close supervision of an experienced Communications Training Officer.

Basic Communications Officer training, provided by the state, consists of instruction on Telecommunications Officer ethics and responsibilities; liability; crisis intervention; communications impaired callers; CPR and emergency medical dispatching; using LINK/NCIC, call-taking, law enforcement, fire, and medical dispatching; radio operations, and emergency management.

Each telecommunicator receives yearly in-service training including LINK/NCIC and other classes that enhance the performance and knowledge of the telecommunicator, as is mandatory by the state.

 

Author: Chris Ball.
Copyright 2007 West Liberty Police Departments. All rights reserved.
Revised: July 18, 2012 .

 

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Copyright 2007 West Liberty Police Department
Last modified: July 18, 2012